A Message From Surfside Beach Oceanfront Hotel

During these unprecedented times, we recognize the need to do all we can to ensure the health and safety of our guests and associates. We will continue to closely monitor and follow guidelines from the CDC and local health departments.

We are also taking standards for hygiene and cleanliness very seriously and are adding additional steps to surpass the standards set forth for our industry. We will continue to monitor and adjust our services and offerings based on industry and regulatory directives.

Below are specific areas we are addressing throughout the guest experience within our hotel:

Pre-Arrival

The following services will be unavailable until further notice to reduce guest interaction:

    • Coffee in the lobby and infused water stations

Arrival

  • A letter from the General Manager will be provided at check-in with an explanation of services, how housekeeping will service the room, and where sanitizers are located throughout the building. Our staff will review the contents of the letter with each guest.

Registration Desk

  • Key cards in holders, parking passes and registration forms will be prepared in advance to prevent contact from staff and previous guests.
  • Our staff will inform guests of local dining options with 50% seating available.
  • All pens, keys, and credit card encoders will be wiped down after each use.

Lobby & Corridors

  • Our staff will inspect public areas and wipe them down every hour.
  • Elevator buttons will be wiped down every hour with disinfectant spray and paper napkins will be available at each elevator access point.
  • Hand sanitizer is also available at the registration desk, at the pool deck entrance, and at all elevators on all floors. 

Guest Room

  • Guest rooms will be deep cleaned prior to check-in.
  • Guests will have the housekeeping option of no service, towels only service or “no contact” room service with no one else allowed in the room while a housekeeping team member is cleaning. Team members are required to wear masks and gloves throughout the building in addition to during housekeeping service.

Departure

  • Guest check out will be available by calling the front desk or by simply leaving the room keys in the guest room for quick, contact-free checkout. The final folio will be provided to the guest email.
  • Bell carts will be wiped down during the normal disinfecting cycle and a disinfecting station will be available in the bell cart area for additional guest self-cleaning prior to departure.

Our Cancellation Policy

It is important to us that you are able to make informed travel decisions, and that you have peace of mind anytime you choose to visit Surfside Beach Oceanfront Hotel. Please review our cancellation policy.

  • For a full refund, please cancel 72 hours before arrival date.* A $25 processing fee will be charged for all cancellations. There will be no penalties or fees to change your reservation. New dates subject to availability and nightly rate differences.
  • Guests who booked via online travel agents or other third-party travel professionals are advised to contact their booking provider for information on their policies.

*Some packages and offers might have different cancellation policies. Please review your reservations for details.

I have a question that was not answered here.

For general information or questions regarding our property, please email frontdesk@surfsideoceanfronthotel.com or call (843) 238-4444.

We will continue to monitor and adjust our services and offerings based on industry and regulatory directives.

You’re Our Top Priority - find out what we are doing to keep you safe, plus learn more about our flexible cancellation.
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