FAQ
Browse our frequently asked questions below to learn more about your stay at Surfside Beach Oceanfront Hotel. If you can’t find the information you’re looking for, please contact our team directly—we’ll be happy to assist you and ensure a seamless, sun-filled retreat on Surfside Beach.
What are the check-in and check-out times?
Our check-in starts at 4:00 PM, and our check-out time is at 11:00 AM.
Do you offer early check-in or late check-out? Is there a fee?
Yes, we extend early check-in with no extra fee when available, and a late check-out may be requested for an additional fee based on availability. Please note that early departures require 48 hours' notice to receive a refund; any early check-outs without 48 hours' notice will be charged for one room night plus 12% tax and fees.
Is the front desk staffed 24 hours a day?
Yes, our front desk is staffed 24 hours each day to assist you.
Do you allow pets?
No, we do not allow pets anywhere on our property.
What is the hotel’s cancellation policy?
We require an advanced deposit of one night’s room charge, fees, and 12% tax at the time of booking. Cancellations made seven or more days prior to your scheduled arrival will receive a refund of the advanced deposit less a $25.00 processing fee, while cancellations made less than seven days prior to arrival are strictly non-refundable.
Do you have a smoking policy?
Yes, Surfside Beach is a 100% non-smoking beach, and our hotel is 100% smoke-free across all floors, interior spaces, and guest room balconies. Smoking (including e-cigarettes and vape pens) in any designated non-smoking area is strictly prohibited and subject to a penalty fee.
Is parking available at the hotel?
Yes, we offer complimentary self-parking in our hotel lot for one vehicle per reserved room. Additional vehicles must use an alternative parking source at your own expense, and guests with oversized vehicles requiring more than one space should contact us directly prior to arrival.
What is the minimum age to check in?
Guests must be at least 21 years old to check in and any children or young adults under 21 must be accompanied by their parents or legal guardians.
Do you offer valet parking?
No, we do not offer valet parking. We provide complimentary self-parking in our on-site lot, which includes van-accessible parking spaces.
Is parking free or is there a fee?
Parking is completely free for one vehicle per reserved room in our on-site lot.
Are there taxi or rideshare services nearby?
Yes, major rideshare platforms like Uber and Lyft operate reliably on-demand due to our location in the active Myrtle Beach/Surfside Beach area. Local taxi companies (such as Myrtle Beach Cab or City Cab of Myrtle Beach) are also readily available for airport transfers and local travel.
Is airport transportation or shuttle service available?
No, we do not provide airport or shuttle services. However, on-demand rideshare platforms like Uber and Lyft as well as local taxi companies operate reliably in our area for airport transfers.
Do you have EV charging stations?
No, we do not provide EV charging stations on-site.
Is there a concierge or guest services desk?
All guest services, local recommendations, and assistance are handled directly at our 24-hour hotel front desk.
Are there any additional resort or facility fees?
Yes, a mandatory service fee of $13.00 per day is collected at check-in.
Do you offer luggage storage?
Yes, we offer limited luggage storage for our guests.